KLEENUP INC.
Privacy Policy
This privacy policy (the “Privacy Policy”) explains how KLEENUP INC collects, uses, discloses, and protects User information when they access the KLEENUP software applications and affiliated websites, including www.kleenup.com (collectively, the "Application," as defined in the terms of service for KLEENUP (the “ToS”), located at www.kleenup.com/terms-of-service.
By using the Application, you (the “User”) acknowledge that this Privacy Policy is part of KLEENUP INC’s ToS and consent to the processing of their data. If Users do not agree, they should not use the Application.
KLEENUP INC reserves the right to modify this Privacy Policy at any time, with updates taking effect upon notice via email, press release by KLEENUP INC or posting on this page. Users are responsible for keeping their contact information current and reviewing updates. Continued use of the Application after modifications constitutes acceptance of the revised terms.
KLEENUP INC is committed to protecting User privacy. The following sections outline how personal data is collected, used, and protected.
1. Information Collection
KLEENUP collects both Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”) to facilitate the provision of services, improve User experience, and maintain the security and efficiency of the Application. PII refers to data that can directly identify an individual and may include the User’s full name, mailing address, email address, phone number, payment details including credit card number and billing address, and business affiliation if applicable. This information is voluntarily provided by Users when they engage in activities such as, but not limited to, account registration, booking cleaning services, registering as a cleaner, submitting reviews, surveys, or contacting and/or communicating with KLEENUP INC.
For cleaners registering in the Application, additional information such as identification documents, tax identification information, such as social security numbers and/or employees employee identification numbers, background check details, insurance confirmation, and banking details for payouts may be required. Providing this information is essential for accessing certain services within the Application. Failure to provide the required information may limit a User’s ability to use specific cleaner features.
KLEENUP does not sell, rent, or share PII with third parties without User consent, except when required to fulfill service requests, process payments, or comply with legal requirements. Certain information is shared with third parties, including cleaners and customers to facilitate bookings, payment processors to securely process transactions, and customer support providers to address service inquiries. Additionally, payment details are securely transmitted to third-party processors to facilitate transactions.
Non-PII includes data that does not directly identify a User and may include the URL address of the platform visited before and after using the Application, the type of browser and device used, the User’s IP address, and general location data if location services are enabled. This information is collected to enhance platform functionality, improve security, and optimize User experience. Aggregated, Non-PII may also be shared with third-party advertisers, analytics providers, or business partners for research and service improvements. This data does not include any PII.
2. Use of Collected Information
KLEENUP INC may use collected PII and Non-PII to provide, maintain, and improve the Application, process payments, facilitate customer support, communicate with Users regarding their accounts and transactions, and send promotional materials and relevant offers when User consent is provided. The information may also be used for statistical analysis, service enhancements, compliance with legal obligations, and enforcement of the ToS. If Users choose to share the Application through social media accounts or invite contacts to join, KLEENUP INC may collect relevant information related to that action; however, KLEENUP INC does not access Users’ social media accounts without explicit permission.
3. User Rights and Data Management
Users will have the ability to access, correct, or update their Personally Identifiable Information (PII) through their account settings once such features are implemented. They may also request the deletion or removal of their personal data, subject to legal and record-keeping requirements. In the future, privacy settings may allow users to withdraw consent for specific data uses. Additionally, users may request a copy of their data by contacting KLEENUP INC at:
KLEENUP INC
24 Crain Hwy S #1R
Glen Burnie, MD 21061
info@kleenup.com
4. User Choices Regarding Collection, Use, and Distribution of Information
KLEENUP INC may send Users emails regarding platform updates, promotions, and new services. Users who opt in during registration may also receive special offers from KLEENUP INC and its partners. These communications will be sent only by KLEENUP INC or authorized agents under confidentiality agreements. Users may opt out at any time through their account settings or by contacting info@kleenup.com.
Users can update or correct their information, request data deletion, restrict processing, or request a copy of their personal data via account settings or by contacting KLEENUP INC.
Cookie preferences can be managed through browser settings; however, disabling cookies may affect certain features.
To operate its services, KLEENUP INC may share personal data with third-party providers for payment processing, customer support, and analytics—these providers are contractually bound to use the data only for specified purposes under strict data protection standards.
For Users outside the U.S., personal data may be transferred and processed in the U.S. or other countries with appropriate safeguards in place.
KLEENUP INC does not target or provide services to individuals in the EEA or UK and is not subject to the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) or the UK GDPR. If data from these regions is inadvertently collected, it will be deleted in compliance with privacy regulations.
5. Security Measures to Protect Against Loss, Misuse, or Alteration of Information
KLEENUP INC is committed to protecting personally identifiable information (PII) using industry-standard security measures. User access to PII is secured by encrypted passwords and unique customer IDs. PII is stored on secure servers accessible only to authorized personnel, and data transmission is encrypted to prevent unauthorized interception.
While strong safeguards such as encryption and access controls are in place, no system is entirely secure. Users are responsible for maintaining the confidentiality of their login credentials.
Non-PII is also stored securely within KLEENUP INC’s internal environment. Payment transactions are processed by third-party banking institutions and payment processors, which receive only the necessary information to authorize payments securely.
For Users outside the U.S., data may be transmitted to and processed in the U.S. or other jurisdictions, with safeguards in place to ensure compliance with this Privacy Policy.
While we implement strong security measures, no online data transmission is 100% secure. By using the Application, Users acknowledge potential security limitations beyond KLEENUP INC’s control.
KLEENUP INC retains personal data only as long as necessary for its intended purpose or as required by law. Inactive accounts may be subject to data removal under our retention policies.
In the event of a data breach, KLEENUP INC will promptly notify affected Users, detailing the breach, impacted data, and measures taken to mitigate risks.
6. Cookies and Advertising Policy
When Users access the Application, KLEENUP INC stores cookies on their devices to enhance functionality and personalize the User experience. Cookies are small text files that enable the Application to recognize returning Users, store session data, support security measures, and streamline the booking process. Users may disable cookies through their browser settings; however, doing so may impact certain features of the Application.
KLEENUP INC utilizes cookies, Facebook pixels, and third-party plugins to deliver targeted advertising both on and off the platform. These technologies collect non-personally identifiable data, including general location, service preferences, and User interactions, to display relevant ads through platforms such as LinkedIn, Facebook, Twitter, and Google. Aggregated User data may also be used for marketing analytics and internal research.
KLEENUP INC may collaborate with third-party ad providers to display banner advertisements within the Application. These providers may place cookies on User devices to track ad engagement and optimize advertising relevance. KLEENUP INC does not share personally identifiable information (PII) or transaction details with third-party advertisers. Ad partners may collect Non-PII, such as IP addresses, browser types, and general geographic data (e.g., zip codes), to assess advertising effectiveness. While other advertisers may place ads on the platform, KLEENUP INC does not provide them with any PII.
7. Third-Party Privacy Policies and Data Collection
KLEENUP INC is committed to protecting User privacy in accordance with applicable laws. Users have the right to request disclosure, correction, or deletion of their personal information, subject to legal exceptions for compliance, fraud prevention, and contractual obligations. Users may opt out of the sale or disclosure of personal data unless necessary for essential services. Exercising privacy rights will not result in service denial or discrimination.
KLEENUP INC’s privacy practices apply solely to information collected through the Application. Third-party platforms accessible via the Application operate under their own privacy policies, which Users should review.
Personal data collected may include identifiers, commercial data, internet activity, geolocation, and other voluntarily provided information. This data supports service delivery, legal compliance, and fraud prevention, and may be shared with service providers or disclosed in connection with legal or business obligations.
Verified data requests may be submitted to info@kleenup.com. KLEENUP INC does not knowingly collect data from children under 13. If such information is inadvertently collected, it will be deleted upon a verified parental request.
8. Additional Privacy Considerations
Users must be at least 18 years old to access and use the Application. KLEENUP INC does not knowingly collect, use, or disclose PII from individuals under 18.
Users acknowledge that any PII voluntarily shared in public areas of the Application, including discussion forums and review sections, may be collected and used by third parties. Information such as names, email addresses, and other publicly shared details may result in unsolicited contact from third parties. KLEENUP INC does not control how third parties use publicly disclosed information, and this Privacy Policy does not apply to such content. Users are advised to exercise caution when posting in public sections and to avoid sharing sensitive information.
Users are responsible for maintaining the confidentiality of their account credentials, including passwords. To protect personal information, Users should implement appropriate security measures and avoid sharing login details with others.
For inquiries regarding this Privacy Policy, data practices, or interactions with KLEENUP INC, you may contact us at the address provided below.
KLEENUP INC
24 Crain Hwy S #1r
Glen Burnie, MD 21061
info@kleenup.com
Last updated: April 2, 2025
